Skip to main content
E
Emanuele5DB3
Participant
November 30, 2021
Question

Fresco crashing on loading documents screen

  • November 30, 2021
  • 1 reply
  • 2005 views

Hello, 

I recently installed Fresco but i could never use it because it crashes during the loading documents process. I already tried everything I saw on other threads. 

 

I use Windows 10, everything is updated, no internet problems. Fresco is the only adobe app that crashes this way.

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
December 1, 2021

Hi there

 

Sorry to hear about the trouble you all are facing. I would request you all to share a few more details it will help us investigate the issue:

  • Storage availability on your device
  • Uninstall Fresco & Creative Cloud Desktop App >  Restart PC > Sign back in > Reinstall Fresco.
  • Are you using VPN, proxy, or Office Internet?
  • Have you tried using different Internet (Mobile Hotspot Internet)?
  • Does adding Fresco & Adobe services as an exception in Antivirus, Windows Defender & Firewall settings help resolve the issue?
  • Share the files from the following location: (Most important)
    C:\Users\<Your User Name>\AppData\Local\Packages\Adobe.Fresco_pc75e8sa7ep4e\AC\Temp\NGL
  • Have you tried using a different Adobe ID?
  • Does launching Fresco as an Administrator (Right-click on the app and launch/run as an Admisntartor) helps resolve the issue?

 

Also, you may try creating a new Admin user account and check if that helps.

 

We are here to help. We just need more information.

 

Regards,

Anshul Saini

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices