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Danielofthelion
Danielofthelion
Participant
May 5, 2026
Question

Fresco crashing on Surface Pro 11

  • May 5, 2026
  • 1 reply
  • 6 views

I’ve tried updating everything on windows and fresco. I’ve uninstalled and reinstalled both the current and previous version of the software. I’ve tried many other suggestions to no avail.

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 5, 2026

    Hello @Danielofthelion

    I understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4u28OXZ) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/48JIAkp). If yes, please try resetting Fresco (https://adobe.ly/3P5igL0...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/499Lu24) so we can check it with the team.

     

    Looking forward to hearing from you.

    Anubhav

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