Fresco crashing on Surface Pro 11

I’ve just purchased a new Surface Pro 11 (as an update to my Surfacebook 2) to have a faster, smoother illustration experience. I have always used Adobe Fresco, and all my research (and the Adobe centre itself) says my machine is compatible, but I am facing the exact same problem. Please help. Did I just waste thousands of £ on a machine that isn’t going to work?

Hello @Danielofthelion

I understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/4u28OXZ) and check if it helps.

Additionally, check if all of your work is synced online (https://adobe.ly/48JIAkp). If yes, please try resetting Fresco (https://adobe.ly/3P5igL0...) and share your observations.

If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/499Lu24) so we can check it with the team.

Looking forward to hearing from you.

Anubhav