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Kyla31392473wms2
Participant
Jul 30, 2023 10:25 PM UTC
Question

Fresco Deleting Files

Hi! Fresco keeps deleting files on my iPad. Not just one but at least a dozen are just gone. They're not in my deleted either. Will the program just delete files when you're running out of space? This is extremely frustrating. Hours of work gone. 

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Aug 3, 2023 12:00 AM UTC

Hi @Kyla31392473wms2,


I'm sorry to hear that you're experiencing issues with your files in Adobe Fresco. It can be frustrating to lose hours of work but don't worry; I'm here to help. Based on the context you provided, it's possible that your files were deleted due to running out of storage space on your iPad, as your Creative Cloud still has some space left. I checked you have used 4.210 GB out of the 5 GB Quota.


Also, I recommend logging out and signing in using the Google login method during the sign-in process. This may help resolve the problem you are experiencing.


Let me know how it goes.


Best,

Anshul Saini

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