Skip to main content
C
Carly Mac Art Studio
Participant
August 19, 2022
Question

Fresco Error Code 191 Windows 11 (Not updating or installing)

  • August 19, 2022
  • 1 reply
  • 1439 views

My laptop updated to windows 11 and I receive the following error code each time I try to update and use Adobe Fresco

 

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'Assets', version:3.8.1.1028
FATAL: Error occurred in install of package (Name: Assets Version: 3.8.1.1028). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETRDA47.tmp\1\frescoApp\WinUIPackagingProject (Package)_3.8.1.1028_x64_Retail.msix#@#OS_Error_Code: 0x80073d23#@#OS_Error_String: The package deployment operation is blocked by the "Allow deployment operations in special profiles" policy.
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETRDA47.tmp\1\frescoApp\WinUIPackagingProject (Package)_3.8.1.1028_x64_Retail.msix#@#OS_Error_Code: 0x80073d23#@#OS_Error_String: The package deployment operation is blocked by the "Allow deployment operations in special profiles" policy.
-------------------------------------------------------------------------------------

I have trouble shooted the issue with no success as per the below source
https://helpx.adobe.com/ie/download-install/kb/error-code-191.html
I have tried updating the user and all of the permissions in program files, etc. I have everything updated on my laptop. I was able to update every app in my Adobe Photography Plan apart from Fresco and Photoshop Express. So it doesnt seem like there should be a user issue as outlined in the error code above ("Allow deployment operations in special profiles" policy) 
My laptop is HP Laptop

 

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 23, 2022

Hello Carly Mac Art Studio,

 

Sorry to hear about this experience. I would request you try updating Fresco under a different administrator account and share your observations.

 

Looking forward to your response.

 

Thanks,

Anubhav

 

Note: Marking correct for visibility.

C
Carly Mac Art StudioAuthor
Participant
June 23, 2023

This didn't work unfortunetly

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
June 23, 2023

Hello @Carly Mac Art Studio,

 

Sorry to hear that the suggestions provided did not help. Would you mind trying the following steps and checking if it helps:

  1. Close all Adobe applications.
  2. Open Installed Apps.
    1. Start > Settings > Apps > Installed Apps.
    2. Search > Microsoft Visual C++.
  3. Select Microsoft C++ Redistributable, click the three dots, and choose Modify.
  4. On Microsoft C++ Redistributable Setup, click on Repair.
  5. Click on Close once setup is successful.
  6. Also, install the latest Microsoft Visual C++ Redistributable from here: https://aka.ms/vs/17/release/vc_redist.x64.exe.
  7. Restart the computer
  8. Relaunch Creative Cloud and install Fresco

 

If the issue persists, kindly upload the error log file here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967...) so that we can check it on our end.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices