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VVee
Participant
Dec 5, 2024 11:19 AM UTC
Answered

Fresco error note - cannot open file, contact support

I've been working on a picture in the last few weeks, last time open was yesterday. Today there is a pop-up announcing that Fresco "cannot open file. Please contact support). This is only one file. Others open normally. Ipad Pro 12.9 inch (4th gen), 512 GB, 332 GB available. Can you help? Thx.

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Anubhav M
Anubhav MCorrect answer
Community Manager
Dec 5, 2024 11:27 AM UTC

Hello @VVee,

I'm sorry to hear about the trouble you're having with your files. Would you mind reverting to an older version of the cloud document (https://adobe.ly/49rZBi7) to check if it helps? If the problem persists, kindly share a link to the file (https://adobe.ly/3D1xgTJ) so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy is enabled.


Looking forward to hearing from you.

 

Anubhav

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3 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Dec 5, 2024 11:27 AM UTC

Hello @VVee,

I'm sorry to hear about the trouble you're having with your files. Would you mind reverting to an older version of the cloud document (https://adobe.ly/49rZBi7) to check if it helps? If the problem persists, kindly share a link to the file (https://adobe.ly/3D1xgTJ) so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy is enabled.


Looking forward to hearing from you.

 

Anubhav

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    VVeeAuthor
    Participant
    Dec 11, 2024 2:13 PM UTC
    Hi Anubhav,

    Thank you for getting back to me. I made a copy of the file and am using that, which works fine.

    Thanks again,
    Veronica

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