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V
VVee
Participant
December 5, 2024
Respondido

Fresco error note - cannot open file, contact support

  • December 5, 2024
  • 1 resposta
  • 301 Visualizações

I've been working on a picture in the last few weeks, last time open was yesterday. Today there is a pop-up announcing that Fresco "cannot open file. Please contact support). This is only one file. Others open normally. Ipad Pro 12.9 inch (4th gen), 512 GB, 332 GB available. Can you help? Thx.

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Melhor resposta por Anubhav M

Hello @VVee,

I'm sorry to hear about the trouble you're having with your files. Would you mind reverting to an older version of the cloud document (https://adobe.ly/49rZBi7) to check if it helps? If the problem persists, kindly share a link to the file (https://adobe.ly/3D1xgTJ) so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy is enabled.


Looking forward to hearing from you.

 

Anubhav

1 Resposta

A
Community Manager
Anubhav MCommunity ManagerResposta
Community Manager
December 5, 2024

Hello @VVee,

I'm sorry to hear about the trouble you're having with your files. Would you mind reverting to an older version of the cloud document (https://adobe.ly/49rZBi7) to check if it helps? If the problem persists, kindly share a link to the file (https://adobe.ly/3D1xgTJ) so that we can check it on our end.

 

Note: While sharing the link, kindly ensure it is set to Public and the option for Save a Copy is enabled.


Looking forward to hearing from you.

 

Anubhav

    V
    VVeeAutor
    Participant
    December 11, 2024
    Hi Anubhav,

    Thank you for getting back to me. I made a copy of the file and am using that, which works fine.

    Thanks again,
    Veronica

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