Fresco export size issues

Forum|Forum|2 years ago
February 1, 2024
2 replies
627 views

everytime I export a fresco file with a different canvas size , it crops the size to the screen size. example: I work on canvas sizes that are 1200 px X 1800 px. when I export in all diff formats and open in Photos app, the edges of the image are cropped off to fit screen size. how do I fix this?? thank you

This topic has been closed for replies.

D

DaveJCummings

Community Expert

That's so odd, let me see if I can replicate tnis

Anshul_Saini

Community Manager

Hello @LJOLJO,

I'm sorry to hear that you're experiencing issues with exporting your Fresco files. To better assist you, could you please share a sample file that exhibits this problem? Additionally, when you open the exported file in the Photos app, could you check if the issue persists when you pinch out to ensure it's not zoomed in?

This information will help me understand the situation more clearly and provide you with appropriate assistance.

Thank you for your cooperation, and I look forward to resolving this for you.

Best,

Anshul Saini

L

LJOLJOAuthor

Participant

hello yes it is fully zoomed out and when I export as any other type of file, png, jpeg and do "save image" it cropped the top and bottom to match I believe "screen size". weirdly I can export as a PDF and open in Acrobat but as soon as I then export that PDF and open it in my photos app it crops again...

L

LJOLJOAuthor

Participant

ok I just did the following test. I took a screenshot of what the image should look like while still in fresco and downloaded the PNG to photos folder. in the preview thumbnail of the photos folder AND when I email it to myself, the image is in full. but when I open the image in the photos folder it crops. is there a setting I have wrong on my photos folder?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded