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Lara28141728p7r6
Participant
April 9, 2023
Question

FRESCO Failed to launch on Windows 11 (Version 4.4 and previous version 4.3). HELP!!!!!

  • April 9, 2023
  • 2 replies
  • 275 views

I just installed Fresco on my Windows 11 laptop and it just crashes before fully loading to launch. The only thing that shows is a message about loading documents, which I do not have yet, because I just installed for the first time. 

I tried unstalling , and Installing a older version, but it continues to creash and I am really disapointed. 

Anyone has a solution for this issue?

 

Thanks 

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    2 replies

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 13, 2023

    Hello @Lara28141728p7r6, @erinl55065207,

     

    We understand how frustrating it can be to experience crashes. Would you mind running Fresco under a different administrator account (https://support.microsoft.com/en-us/windows/create-a-local-user-or-administrator-account-in-windows-...) and checking if it helps?

     

    Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

    Looking forward to your response.

     

    Thanks,

    Anubhav

    erinl55065207
    erinl55065207
    Participant
    April 10, 2023

    Fresco won't open for me either on my new PC...crashes on install. Yes, everthing is up to date...

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