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Participant
June 8, 2022
Question

fresco file disappearing

  • June 8, 2022
  • 1 reply
  • 152 views

Hi. My fresco I pad app crushed yesterday and the file  i was working on disappeared from the creative cloud. A huge damage since I was working on that file for the last 2 weeks and this is the only save option on fresco (VS export).

I contacted adobe support twice since yesterday, using the "report a bug" option on the app, but received no replay other than the automatic one… did anyone have the same experience? Can I relay on fresco as a working tool?

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    1 reply

    ToddHec
    Adobe Employee
    Adobe Employee
    June 10, 2022

    Hi - I'm from the CC enginering team here at adobe. I'll reach out to you via DM to see how I might be able to help.