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Tom31267426a9xv
Participant
July 24, 2023
Question

Fresco file opening error

  • July 24, 2023
  • 1 reply
  • 218 views

 

Hi there,

I've recently been running into a major problem with Fresco; I save and close a file on the app after spending hours on one drawing, but then when I go to reopen and edit it comes up with "This format is not supported. The document does not appear to be a valid PSD file", so I am forced to make a copy of it. I also can't delete said file and it comes up with another error?

Any solutions would be appreciated, thanks

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1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 3, 2023

Hi @Tom31267426a9xv,


I'm sorry to hear that you're experiencing issues with your files in Adobe Fresco. To further investigate and assist you, could you please share the download link of the problematic file with us? Please go to the Adobe assets website at adobe.ly/4543qqE, and remember to set the link access settings to "Anyone with the link can view" and "Save a copy."


This will help us better understand the problem and find a suitable solution.


Thanks,

Anshul Saini

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