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Davide Rota
Participant
October 10, 2019
Answered

Fresco free 2GB and Lightroom paid CC Storage

  • October 10, 2019
  • 1 reply
  • 1094 views

Hi, I'm a paying user of Lightroom mobile plan (using 58GB out of 100GB)

Unfortunately Fresco sees that my creative cloud storage usage is way above the free 2GB (due to photos managed by LR) and doesn't allow me to upload anything.

I would have expected either:

- be able to use the free 2GB inside Fresco independently of the already paid Lightroom usage

- be able to share the already paid 100GB from LR inside Fresco

 

As it stands paying customers from other products are penalized and can't even use the 2GB of the free plan.

 

Is this expected behavior?

Thanks

(screen shots from inside LR and Fresco)

This topic has been closed for replies.
Correct answer Theresa J

The premium version of Fresco is not available for Photography Plan subscribers. I'm not exactly sure what the error message says that you get, but it's not about having enough cloud storage. The message is telling you that your plan does not include Fresco.

1 reply

Theresa J
Community Expert
Theresa JCommunity ExpertCorrect answer
Community Expert
October 11, 2019

The premium version of Fresco is not available for Photography Plan subscribers. I'm not exactly sure what the error message says that you get, but it's not about having enough cloud storage. The message is telling you that your plan does not include Fresco.

D
Davide RotaAuthor
Participant
October 11, 2019
Hi Theresa, thanks for your reply. I understand that Fresco premium is not included with LR or the Photography plan but I just would like to use the Fresco free plan with the included 2GB of cloud storage. Right now instead Fresco refuses to upload anything to the Creative Cloud so no sync and no backup. Is there a fix? Thanks
Sheena Kaul
Sheena Kaul
Legend
October 11, 2019
Hi Davide, this is happening because you are using your Adobe ID which has more than 2GB of storage and it'll remain the same wherever you use this Adobe ID. As I understand, you want to try out the free version of Fresco, for which you'll have to sign in to the app using an Adobe ID which has no subscription on it. Let me know if that helps!
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