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Fotomaker01RA
Known Participant
July 30, 2022
Question

Fresco Freezing/Not Advancing Past 53% Walk-Thru Tutorial + No Way to Exit Fresco

  • July 30, 2022
  • 1 reply
  • 341 views

I thought I'd try Fresco to complement my Ps work (primarily photo-oriented - seemed like it might be cool to try some digital painting on photos...).

 

I launched the Fresco interface (on Win 11 Pro, AMD RX6800 XT up-to-date) and after several tries was unable to get past the 3rd-4th step in the self-guided interface tour. It consistently freezes at the 53% completed point and won't let me do anything else in Fresco either. I cannot go forward or back in the tour. The entire interface locks up.

 

I tried ESC, I tried hitting the "X" at upper right of my Win 11 interface. I can't even exit Fresco. I tried re-launching a few times. Same exact experience every time...

 

It's very frustrating.

 

Fresco needs some troubleshooting... any tips re: how to work with (or, around) these issues if we want to get oriented to the UI? Thx.

This topic has been closed for replies.

1 reply

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
August 3, 2022

Can you use the app if you don't bother going through the tutorial? or is the tutorial forced on you each time you open the app?

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Fotomaker01RAAuthor
Known Participant
August 3, 2022

I specifically wanted the walk-thru tutorial to familiarize me with the program before trying to use it for the 1st time.

 

There is a pop-up box that prompts for the walk-thru so I wanted to avail myself of it.

 

Also, it was impossible to close the app - no File > Exit type of option and the "X" at upper right on my Win 11 PC wouldn't close/exit the program either.

 

Thx for asking.

F
Fotomaker01RAAuthor
Known Participant
August 7, 2022

I got an email today asking if I got a reply that solved my issue.

 

The answer is 'No'. I have not. The issue persists and no one has (so far) been able to provide an answer how to deal with it.

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