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Stefano244082494wp9
Participant
May 11, 2022 1:26 PM UTC
Answered

Fresco Illustration missing layers

Hi,

I was working on an illustration today and after closing and reopening the App all the layers went blank. 
There was no error message o a strange crash and in the chronology I've 8 tab of blank. Is there a way to retrieve my file?

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Sjaani
SjaaniCorrect answer
Community Expert
May 12, 2022 12:37 AM UTC

Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.

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2 replies

Community Expert
Nick GioiaCommunity Expert
Community Expert
May 12, 2022 1:05 AM UTC

In the future, you should always save multiple versions in case this happens. 

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    Sjaani
    Community Expert
    SjaaniCommunity ExpertCorrect answer
    Community Expert
    May 12, 2022 12:37 AM UTC

    Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

    This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.

    Translate
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