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Participant
May 11, 2022
Answered

Fresco Illustration missing layers

  • May 11, 2022
  • 2 replies
  • 399 views

Hi,

I was working on an illustration today and after closing and reopening the App all the layers went blank. 
There was no error message o a strange crash and in the chronology I've 8 tab of blank. Is there a way to retrieve my file?

This topic has been closed for replies.
Correct answer Sjaani

Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.

2 replies

Community Expert
May 12, 2022

In the future, you should always save multiple versions in case this happens. 

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
May 12, 2022

Best option would be to use the Report a Bug feature available in the app. App Settings > Help > Report a Bug.

This will open up an email and get you in direct contact with the developers. They are in a better position to help with lost content than other users who are generally the ones who respond on these forums.