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jordanbcreativedesign
Inspiring
September 19, 2023
Question

Fresco ios. app crashing after adding new .abr file

  • September 19, 2023
  • 1 reply
  • 313 views

 

just relised there is a new ios update... i've now updated, this bug problem was previous version. 

 

 

this is the 2nd time i have added new .abr file recently from my iPad files folder, this time Kyles fall 23 .abr 

i.e download abr go to iPad files - tap on abr - tap fresco icon- add to fresco - number of brushes import, then as soon as you tap the pixel brush icon on any canvas project icon the whole app crashes and closes, this also happened last month with a different .abr imported the same way.. 

 

defintley a bug there somewhere, i'm running the lastest ios app release & latest ios software & plenty of ipad gb left.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 13, 2023

Hello @jordanbcreativedesign,

 

We understand how frustrating it can be to experience crashes in Fresco, especially in the middle of work. Would you mind updating the OS and the Fresco app to the latest version and checking if it helps?

(https://support.apple.com/en-us/HT204204), (https://support.apple.com/en-us/HT202180)

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, try deleting Fresco, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the crash report so that we can investigate this further:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “JetSam-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.
  • Also, kindly share the ABR files, so we can check it on our end.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

 

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