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Tobias Wohlhüter
Participant
Apr 19, 2020 8:47 PM UTC
Answered

Fresco is crashing while starting

Hi everyone,

when I am starting Fresco on my Surface Pro 6 it crashes before I can do something. There is the loading screen and then after a few seconds it crashes without a fail report or something else.

Possible reasons?

 

Tobi

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    Rohit Guglani
    Rohit GuglaniCorrect answer
    Participating Frequently
    Apr 20, 2020 4:37 AM UTC

    Hello Tobi,

     

    Can you share the logs from your system by collecting using these steps:

    https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

     

    Also, can you try these steps:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Thanks,

    Rohit

    View reply

    69 replies

    jezzl
    Participant
    Dec 27, 2021 11:20 PM UTC

    I am having the same problem on a Surface Pro 8. 

     

    It opens, but after painting for a few minutes, changing brushes, etc, it crashes. 

     

    Fully up to date apps / drivers. 

    Translate
    tanishka s53947926
    Participant
    Nov 25, 2021 3:52 PM UTC

    Hi i'm on the 3.1.0 version of fresco right now, and facing the same issue. i've uninstalled the app and reinstalled, tried the ctrl+r on cc as well. it crashes right after showing the "loading document" screen. my system specs should be able to support the application. im on a windows OS

     

    Translate
    Anonymous
    Aug 31, 2021 5:28 PM UTC

    I am having a similar problem, where Adobe Fresco is closing upon initial launch. I have attached a screenshot to show you what I see prior to it closing. I have double checked my computer and it does fulfill all system requirements. I have uninstalled/reinstalled adobe fresco, also tried Ctrl Alt R, and attempted to install an older version (which also crashes). Thanks in advance for any help!

     

    Translate
      DIEGO GIMENEZ
      Known Participant
      Nov 21, 2021 3:36 PM UTC

      hi, you solved?

      Translate
      Anonymous
      Nov 21, 2021 6:20 PM UTC

      No, I never solved it. I no longer have it installed on my computer as I have downgraded my Adobe CC subscription so I guess its a moot point now, so nevermind.

      Translate
      laraib5FEF
      Participant
      Apr 21, 2021 10:49 PM UTC

      I am facing the same issue!

      tried everything you guys said but no use!

       

      Translate
      Rohit Guglani
      Rohit Guglani
      Participating Frequently
      Apr 26, 2021 2:54 PM UTC

      Hello @laraib5FEF 

      Kindly share more details about your system. Dxdiag and log collector output would help us in looking into the issue. 

      Log collection steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html

       

      Regards,
      Rohit

       

       

       

      Translate
      Khaled5E76
      Participant
      Jun 26, 2021 7:40 PM UTC

      I am also having similar issue .. loding documant 

       

      my logs : AdobeLogs_20210626_073854_518-win

      Translate
      TSZ KWAN5F85
      Participant
      Apr 13, 2021 3:05 PM UTC

      I am also having similar issue - first day downloading, it keeps on crashing.

       

      Already tried the way suggested by Rohit, it doesn't work. I have installed the logs collector already.

      • share the logs from your system by collecting using these steps: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  - log name  AdobeLogs_20210413_030112_624-win.zip
      • Also, can you try these steps: 1. Go to Creative Cloud Desktop Application 2. Press Ctrl+Alt+R 3. It will show a dialog to Relaunch 4. Click Continue and wait for 2-3 minutes 5. Launch Fresco   Thanks, Rohit
      Translate
      TSZ KWAN5F85
      Participant
      Apr 13, 2021 3:21 PM UTC
      Capture2-PNG.png
      Translate
      Rohit Guglani
      Rohit Guglani
      Participating Frequently
      Apr 26, 2021 2:52 PM UTC

      Please update the Intel drivers as well @TSZ KWAN5F85. Your 1st screenshot shows Intel Graphics card and your second screenshot shows AMD graphics driver. 

      Kindly check for driver update for both cards from http://downloadcenter.intel.com

      & https://www.amd.com/en/support 

       

      Regards,

      Rohit

       

      Translate
      Rachel5EED
      Participant
      Dec 18, 2020 12:15 PM UTC

      I am also having the same issue, I have recorded and uploaded the logs, restarted, reinstalled, jumped up and down and touched my nose.

       

      Version 2.1.0

       

      Translate
        sebsp
        Participant
        Dec 27, 2020 1:17 PM UTC

        I have a Surface Pro 7 i5, 8GB RAM, 256 GB and Fresco crashes all the time. 

        I'm spending hundrets of $ every year and you can't even make this app work. 

        If there was a alternative to Adobe I would use it....

         

        my logs: AdobeLogs_20201227_011332_558-win

        Translate
          Ieva_Liba
          Participant
          Dec 7, 2020 7:26 AM UTC

          Hi !

          I have the same issue. For the last 3 days I can't open Fresco.

           

          I've collected and uploaded the log file - AdobeLogs_20201207_071431_455-win.zxp

           

          Hope you'll fix it soon!

          Translate
          sadeghdibaei
          Participant
          Nov 17, 2020 11:25 PM UTC

          Do you want to fix this issue??

          Translate
            Anonymous
            Nov 18, 2020 10:41 AM UTC

            Well for me it appeared two days ago and it still doesn't work even when I tried all steps. Very helpful here as I can see. Well I guess paying for Fresco is not for me anymore.

            Translate
              sadeghdibaei
              Participant
              Nov 18, 2020 10:59 AM UTC

              For me, it appeared about a month ago. And my works have stopped!

              I never to pay for Fresco again.

              Translate
                Meri5C9F
                Participant
                Nov 12, 2020 8:26 AM UTC

                I also have similar problems with fresco. The start screen just flashes for 1 second and then disappears. I tried installing the latest graphics driver but that didn't help. I also tried the following steps without any results:

                1. Go to Creative Cloud Desktop Application

                2. Press Ctrl+Alt+R

                3. It will show a dialog to Relaunch

                4. Click Continue and wait for 2-3 minutes

                5. Launch Fresco

                Translate
                Sheena Kaul
                Sheena Kaul
                Legend
                Nov 16, 2020 1:07 PM UTC

                Are you on the latest version of Fresco? 

                The latest version is 2.0.4. 

                Translate
                Meri5C9F
                Participant
                Nov 18, 2020 8:05 AM UTC

                Yes, I have.

                Translate
                Mansour_M_61
                Participant
                Nov 11, 2020 10:38 AM UTC

                I have had this problem since July and even after several updates, the problem is still there!

                 

                I have collected the log files which you can access:

                AdobeLogs_20201111_103417_718-win.zip

                 

                Please advise.

                Thanks.

                Translate
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