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Participant
January 11, 2021
Question

Fresco is lagging

  • January 11, 2021
  • 1 reply
  • 380 views

Hi I am using Fresco on my iPad 12.9 (iOS 14.3). I am trying to edit/draw some vector files (file size~192MB) and the fresco is lagging or taking super long to even fill colours. It just shows loading icon and takes 1-2 mins for each action. I am a paid user of fresco, however cant use the app with the given experience and might have to cancel my subscription. 

I am facing this issue with all the files and have recently started facing the issue (~a week back). I have already reset my iPad once assuming there might be something wrong with iOS however the issue is still persistent. 

On top of this Adobe customer care is pathethic and of no use, they just asked me check the community for any inputs. 

This topic has been closed for replies.

1 reply

Sue Garibaldi
Inspiring
January 11, 2021

Hi Ankita. 

 

I just responded to the email you sent through Fresco's Report A Bug link. 

 

Sue. 

Participant
January 12, 2021

Hi Sue,

I have not received any email from you, where as I can see the messages
being posted on the community but no email. Can you please resend.

Thanks and Regards
Ankita 

Sue Garibaldi
Inspiring
January 12, 2021

Ankita. 

 

Just resent to both of your email addresses. If you're still not seeing it doublecheck your Spam folders. 

 

Sue.