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Participant
Jul 21, 2021 11:02 AM UTC
Question

Fresco is simply unusable and unstable on my surface go 2

Hello everyone. I just use fresco premium app on my surface go 2 core m3 :  this app is stressing for me and for the tablet: it often freezes, it blocks when i use any brushes for seconds, when i insert a cicle and i want to move it on the workspace, it just freezes and i can't move properly. Actually, fresco is unusable, and that's a pain!! 

For who asks system info : 

Versione app: 2.7.0.553 (Windows)

Versione sistema operativo: 10.0.19043.1110

Modello dispositivo: Microsoft Corporation (Surface Go 2)

Memoria disponibile: 1515 MB

Memoria totale: 8062 MB

Spazio libero su disco: 60659 MB

Spazio totale su disco: 120937 MB

Nome GPU: Intel(R) UHD Graphics 615

Versione driver GPU: 27.20.100.8681

Processore: Intel core m3 8100y

 

Do you have any solution? Is there a work in progress to improve this program?

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2 replies

Sjaani
Community Expert
Community Expert
Jul 22, 2021 2:22 AM UTC

Have you checked the System Requirements page?
If you definitely meet all the requirements I would suggest contacting the Bug Report team directly. 
You can do this directly in the app (App settings > Help > Support > Report a bug) which will also send your system specs through to the team.
If you're having trouble even opening the app to get to the Support area send an email to (frescohelp at adobe dot com)

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Participant
Jul 22, 2021 10:03 AM UTC

Hi! yes, my device absolutely respects the system requirements. Now i contact the bug report as you recommend. thanks

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