Participant

Question

Fresco is unable to open this document. Please contact support.

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Fresco Version: iOS 5.6.5

i can't open the file suddenly

I want to save my file when I am editing. However, there is a notification saying that it can't be saved, and told me to restart the app.

I follow the instructions. After I restart it and try to open it. It bug.

Performance

Anshul_Saini

Community Manager

Hi @Lee38065899proe,

We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.

Regards,

Anshul Saini

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A

Ami382751917czm

Participant

Hi, I am currently having the same problem. I was working on a project on Fresco, and then it froze and quit. Now, when I try to open the document, it says, "Fresco is unable to open this document. Please contact support." How can I fix this issue?

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Anubhav M

Community Manager

Hello @Ami382751917czm,

We understand that encountering technical issues can be frustrating. Would you mind trying to create a copy of the cloud document or reverting to an older version of it from the Cloud Documents website (https://adobe.ly/3W6LyJQ) to check if it helps?

If not, kindly share a link to the document (https://adobe.ly/3Wa9uME) so we can check it on our end.
Note: While sharing the link, kindly make it public and enable the option to Save a Copy under Link Settings.

Looking forward to hearing from you.

Thanks,

Anubhav

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Anshul_Saini

Community Manager

Hi @Lee38065899proe,

Sorry to hear you're having trouble with your document. Did Fresco close unexpectedly while you were saving the file? Sometimes, this can cause issues with the file.

Could you please share the link to the file on the Adobe Assets website so we can examine it more closely? You can share the link here or via DM.

This will help us investigate the issue further and find a solution for you. Thank you!

Best,
Anshul Saini

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kglad

Community Expert

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community bugs">

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sophia_5582

Participant

I am receiving the same message for all my works.

i was working then went to show my other pieces before I was logged out.

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