Skip to main content
iman_2638
Participant
Oct 5, 2026 5:09 PM UTC
Question

fresco issue

I am unable to open all my files on adobe fresco. My account email is still valid, and i can still see all the files on “my files” yet i cant open any to save or edit them. It says “you’re disconnected” and that i should contact you. Please let me know how to fix it 

      3 replies

      inchargemom
      Participant
      Oct 7, 2026 12:12 PM UTC

      I'm having the same issue this morning . Fresco version 7.8.1. Can't open any of my drawings 

      Translate
      inchargemom
      Participant
      Oct 7, 2026 12:21 PM UTC

      Solved it. Log out and log back in 

      Translate
      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      Oct 6, 2026 2:08 PM UTC

      Hello ​@iman_2638 

       

      I’m sorry to hear about your experience. Would you mind sharing more details, like the versions of the OS/Fresco installed, and if this started happening after a recent update, so we can better assist you?

      Also, try switching to a different network and turning off VPN/Firewall/Antivirus temporarily (if any), and share your observations.

       

      Looking forward to hearing from you.
      Anubhav

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices