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iman_2638
Participant
October 5, 2026
Question

fresco issue

  • October 5, 2026
  • 3 replies
  • 38 views

I am unable to open all my files on adobe fresco. My account email is still valid, and i can still see all the files on “my files” yet i cant open any to save or edit them. It says “you’re disconnected” and that i should contact you. Please let me know how to fix it 

      3 replies

      inchargemom
      Participant
      October 7, 2026

      I'm having the same issue this morning . Fresco version 7.8.1. Can't open any of my drawings 

      inchargemom
      Participant
      October 7, 2026

      Solved it. Log out and log back in 

      Anubhav M
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      October 6, 2026

      Hello ​@iman_2638 

       

      I’m sorry to hear about your experience. Would you mind sharing more details, like the versions of the OS/Fresco installed, and if this started happening after a recent update, so we can better assist you?

      Also, try switching to a different network and turning off VPN/Firewall/Antivirus temporarily (if any), and share your observations.

       

      Looking forward to hearing from you.
      Anubhav

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