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A
Anonymous
October 3, 2020
Question

Fresco keeps closing on my windows laptop

  • October 3, 2020
  • 1 reply
  • 343 views

Hello there. I've been using Fresco for about 2 hours now. It has crashed over 20 times. I have an windows laptop with the latest windows version. How can I fix this?!!! 

 

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1 reply

Rohit Guglani
Adobe Employee
Rohit Guglani
Adobe Employee
October 4, 2020

Hello,

 

Kindly share few more details about the crash you are facing. 

1. Fresco Version you are using

2. Is it crashing on launch or while you are doing some operations on Canvas?

3. Can you share the Windows version and details of your system about GPU Card and driver? Output of dxdiag would contain all the information. 

 

Thanks,

Rohit

A
Anonymous
October 4, 2020

Hello!!

 

Yes I will share more details. 
1. Version 1.9.1 
2. Its crashing when I'm working on Canvas (drawing)
3. I have the windows 10 home. I have GeForce Game Ready driver version 456.55

 

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