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MrsFloss8519
Participant
Jun 7, 2024 1:30 PM UTC
Question

Fresco keeps crashing!

Hi,

 

I'm new to digital art and design and I've just bought a Wacom One to go with the Fresco app just to teach myself and start digital artwork. 

 

I've just tried using it for the first time today and it just won't work. The app keeps crashing when I try to change the brush sizes. I saw the post on here about turning off the in-game overlay so tried that and restarted my PC and nothing. It all looks up to date so I can't work it out. 

 

I know absolutely nothing about PC's, so any responses please keep as simple as possible! I have an OCHW Seven RGB PC (AMD Ryzen 5 5600G 4.4Ghz 12 Threads ATI Radeon HD Graphics USB 3.0 960GB SSD 32GB DDR4 Wifi Windows 11 Pro) 

 

Thank you!!

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2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
Jun 24, 2024 5:45 PM UTC

Hi @MrsFloss8519,


We're still waiting for your response on this issue. Please update the discussion to let us know if it has been resolved or if you still need assistance.


Regards,

Anshul Saini

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Jun 7, 2024 7:55 PM UTC

Hello @MrsFloss8519,

We understand how frustrating it can be to experience crashes. There could be a few reasons why Fresco is crashing on your computer. If you feel the steps below are overwhelming, I suggest troubleshooting this in a live session. Please head here (https://adobe.ly/3ySvaDA) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

 

If not, start by updating the OS(https://adobe.ly/45dErSG) and Fresco(https://adobe.ly/4bPOz6O) to the latest version and checking if it helps.

If the issue persists, kindly share the logs by following the steps in this help article (https://adobe.ly/45hGk0H) so we can check it with the team.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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