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yannick9906
Participant
May 11, 2020 4:21 PM UTC
Question

Fresco keeps crashing Surface Pro

I installed Fresco and when I open it, it's takes some time loading documents and them just closes.

I have access to creative cloud storage and all requirements are met. I tried using the LogCollector. But it doesn't save any file and errors on uploading.

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    5 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    May 16, 2020 5:33 AM UTC

    Hi there,

     

    Sorry to hear about this. That's definitely not a typical experience with Fresco.  Could you please try the steps shared on this similar discussion (https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/m-p/11062920?page=1#M1889) and let us know how it goes.

     

    Regards,

    Srishti

     

     

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    yannick9906Author
    Participant
    May 16, 2020 9:51 PM UTC

    Hi,

     

    I already tried this in the previous version of Fresco and it didn't help at all. I also tried it again with the current version and nothing changed sadly..

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      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      May 26, 2020 4:38 PM UTC

      Hi Yannick. 

       

      Are you able to keep Fresco open long enough to message us through the app's Report A Bug link (with that we'll be able to see all of the device/app information)?

       

      If you haven't tried already, please give it a try: Tap the gear icon icon in the upper right corner of the Home screen then from the App Settings menu Help > Report A Bug. 

       

      Sue. 

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