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yannick9906
Participant
May 11, 2020
Question

Fresco keeps crashing Surface Pro

  • May 11, 2020
  • 1 reply
  • 1909 views

I installed Fresco and when I open it, it's takes some time loading documents and them just closes.

I have access to creative cloud storage and all requirements are met. I tried using the LogCollector. But it doesn't save any file and errors on uploading.

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    1 reply

    Srishti_Bali
    Srishti_Bali
    Legend
    May 16, 2020

    Hi there,

     

    Sorry to hear about this. That's definitely not a typical experience with Fresco.  Could you please try the steps shared on this similar discussion (https://community.adobe.com/t5/fresco/fresco-is-crashing-while-starting/m-p/11062920?page=1#M1889) and let us know how it goes.

     

    Regards,

    Srishti

     

     

    Y
    yannick9906Author
    Participant
    May 16, 2020

    Hi,

     

    I already tried this in the previous version of Fresco and it didn't help at all. I also tried it again with the current version and nothing changed sadly..

      Sue Garibaldi
      Sue Garibaldi
      Inspiring
      May 26, 2020

      Hi Yannick. 

       

      Are you able to keep Fresco open long enough to message us through the app's Report A Bug link (with that we'll be able to see all of the device/app information)?

       

      If you haven't tried already, please give it a try: Tap the gear icon icon in the upper right corner of the Home screen then from the App Settings menu Help > Report A Bug. 

       

      Sue. 

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