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Rachel4857
Participant
April 7, 2024
Question

Fresco keeps crashing while drawing on PC

  • April 7, 2024
  • 1 reply
  • 231 views

I love Adobe Fresco, but it is very frustrating when my documents crash after some time of drawing. I have tried updating creative cloud, restarting my PC, updating Fresco as well as updating my computer. I would greatly appreciate any troubleshooters. 

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 8, 2024

    Hello @Rachel4857,

    We understand how frustrating it can be to experience crashes. Would you mind trying the following steps and checking if they help:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://adobe.ly/3PThXA0) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://adobe.ly/4an2DUL). If yes, please try resetting Fresco (https://adobe.ly/43Oni1q...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://adobe.ly/4cQTxB2) so we can check it with the team.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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