Skip to main content
Participant
April 13, 2022
Answered

Fresco New Version (Windows) Crashes Mixer Brushes

  • April 13, 2022
  • 1 reply
  • 298 views

When I try to use Mixer brushes, nothing happens on the canvas... then a few seconds later, Fresco crashes... only noticed this since the latest upgrade 4/12/22.

 

I am running on a Surface Pro 8, Windows 11, and 32gb of Ram..... I tried Fresco on my iPad and do NOT have the same issue.

 

This topic has been closed for replies.
Correct answer Sjaani

Since this is happening on a specific device it sounds more like a bug which needs fixing. Are you able to open the app on the Surface Pro, go into the App Settings > Help > Report a bug and follow through with an email directly to the developers regarding the issue you are experiencing. If not send an email to (frescohelp at adobe dot com. Via the app is best as it forwards information about the device within the email, which can be helpful to the developers while they're looking for a solution.

1 reply

Sjaani
Community Expert
SjaaniCommunity ExpertCorrect answer
Community Expert
April 14, 2022

Since this is happening on a specific device it sounds more like a bug which needs fixing. Are you able to open the app on the Surface Pro, go into the App Settings > Help > Report a bug and follow through with an email directly to the developers regarding the issue you are experiencing. If not send an email to (frescohelp at adobe dot com. Via the app is best as it forwards information about the device within the email, which can be helpful to the developers while they're looking for a solution.