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emmanuel_3202
Participant
September 10, 2024
Question

Fresco no abre los proyectos

  • September 10, 2024
  • 1 reply
  • 491 views

Fresco no puede abrir este documento. Ponte en contacto con soporte. 

El día de ayer estaba usando Fresco sin problemas y hoy me aparece este error. Ya lo reisntalé y no funciona.

Ayuda!

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 10, 2024

Hello @emmanuel_3202,

I am sorry to hear about your experience. Would you mind creating a copy of the file you're having trouble with from the Cloud Documents website (https://adobe.ly/4e2z8cv) to check if it helps? Also, try saving the file as a PSD, importing it into Fresco, and sharing your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

E
emmanuel_3202Author
Participant
September 10, 2024

Hola muchas gracias por la respuesta, 
Ningún archivo abre, tampoco un documento nuevo. No abrió al importarlo a un PSD y volverlo a abrir en Fresco no funcionó. Photoshop sí lo pudo abrir pero no puedo trabajar ahí por los pinceles. 

Gracias

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
September 10, 2024

Thanks for checking. Would you mind sharing the problematic file from Adobe Cloud Documents? This will help us forward it to the product team for further investigation.

 

Thank you for your patience, and we’ll do our best to resolve this!

 

Best,

Anshul Saini

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