Fresco no abre los proyectos

Forum|Forum|1 year ago
September 10, 2024
1 reply
491 views

Fresco no puede abrir este documento. Ponte en contacto con soporte.

El día de ayer estaba usando Fresco sin problemas y hoy me aparece este error. Ya lo reisntalé y no funciona.

Ayuda!

Performance

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Anubhav M

Community Manager

Hello @emmanuel_3202,

I am sorry to hear about your experience. Would you mind creating a copy of the file you're having trouble with from the Cloud Documents website (https://adobe.ly/4e2z8cv) to check if it helps? Also, try saving the file as a PSD, importing it into Fresco, and sharing your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

E

emmanuel_3202Author

Participant

Hola muchas gracias por la respuesta,
Ningún archivo abre, tampoco un documento nuevo. No abrió al importarlo a un PSD y volverlo a abrir en Fresco no funcionó. Photoshop sí lo pudo abrir pero no puedo trabajar ahí por los pinceles.

Gracias

Anubhav M

Community Manager

https://photoshop.adobe.com/id/urn:aaid:sc:VA6C2:bc6db861-70e6-45b8-89a6-73bc206c838c

Hello @emmanuel_3202,

Thanks for sharing the link. I was able to save the file as a PSD and then import it in Fresco.

Would you mind checking if all of your work is synced online (https://adobe.ly/4dWRbAW)? If yes, try deleting and reinstalling Fresco to check if it helps.