Fresco not syncing

Question

Fresco is not syncing. Get 'An error occurred while syncing one or more documents. Fresco will continue trying to sync.' It seems to be stuck in this state.
I have shut down IPad and Fresco numerous times. Turn off and on WI-FI. Files aren't showing in Creative Cloud even if show green check mark in Fresco. Any solutions?

Anubhav M · Answer

Hello @zeee,

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

Looking forward to your response.

Thanks,

Anubhav

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