Skip to main content
zeee
Participant
Mar 30, 2023 4:20 PM UTC
Question

Fresco not syncing

Fresco is not syncing. Get 'An error occurred while syncing one or more documents. Fresco will continue trying to sync.' It seems to be stuck in this state. 
I have shut down IPad and Fresco numerous times. Turn off and on WI-FI. Files aren't showing in Creative Cloud even if show green check mark in Fresco. Any solutions?

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Apr 13, 2023 11:20 PM UTC

Hello @zeee,

 

We understand how frustrating it can be to experience crashes. Would you mind sharing the logs here (https://community.adobe.com/t5/illustrator-discussions/share-your-files-in-6-simple-steps/td-p/12967531) by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team?

 

Looking forward to your response.

 

Thanks,

Anubhav

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices