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Custom Art Dezine
Participating Frequently
Jul 7, 2020 11:33 AM UTC
Question

Fresco not syncing projects

I am having problems syncing my projects from Fresco to cloud docs. The cloud says all docs are synced but when I go into my cloud docs its not there. The project is only in my recents. I want to duplicate the project but I cannot do this just from projects in recents. 

 

please help

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4 replies

Sue Garibaldi
Inspiring
Jul 7, 2020 6:07 PM UTC

DJ. 

 

Please sign in with your Adobe ID to https://assets.adobe.com/cloud-documents to check whether the drawing shows up there. 

If it does, force-quit Fresco, restart your device, then relaunch the app. 

 

Let me know how things are going.

 

Sue.

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Participant
Apr 23, 2024 8:04 PM UTC

What is it doesn't? I'm having the same problem 😞 

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Anubhav M
Community Manager
Community Manager
May 3, 2024 8:32 AM UTC

Hello @N4232024,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the OS/Fresco version, device make/model, and screenshots/screen recording of the problem, so we can better assist you?

Looking forward to hearing from you.

 

Thanks,

Anubhav

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Community Expert
Jul 7, 2020 5:26 PM UTC

How's your connectivity? Depending on how the signal is,  it can take awhile for it to update 

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