Fresco on Desktop Still Crashing

Question

Despite trying the suggested 24 hr link to correct this recurring problem three times it always  disappears from creativ cloud. You then have to re install the latest verion which doesnt work. Backto having to contact Adobe help with their only solution try lder version new 24hr link given. It works but soon you are back to the same problem of crashing when trying to open documents. Works fine on ipad.  If you are unable or dont want this problem solved then just say so. Think its time to change platform  as Adobe doesnt seem to see afuture with Fresco.

Anshul_Saini · Answer

Hello @Bruce167417730412,

I'm sorry to hear about the recurring crashing issue with Adobe Fresco on your desktop despite trying the suggested solutions. It's indeed frustrating when software doesn't work as expected.

To troubleshoot this issue further, could you please try testing Adobe Fresco under a new admin user account on your desktop? Sometimes, issues like these can be related to the user profile. Testing under a new user account will help us determine if the problem is specific to your current user profile.

If testing under a new user account doesn't resolve the issue, please would you mind sharing a screen recording of the problem and logs by following the steps outlined in this help article: (https://adobe.ly/3TipBWF). This will provide us with more information to investigate the issue further with the team.

Thank you for your patience and cooperation. We're here to assist you in resolving this issue and ensuring a smoother experience with Adobe Fresco.

Best regards,

Anshul Saini

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