Fresco on iPad doesn’t add brushes

Forum|Forum|1 year ago
July 9, 2024
1 reply
719 views

Hello, I've been using Fresco on a 6th gen iPad iOS 17. When I first downloaded it I added a few brush sets with no problem. Lately I wanted to add Summer 2021 and Spring 2022 and it says adding in progress but never starts downloading. I have a fast connection so I'm not sure what's going on. Anyone else having that problem? I've added some Photoshop sets from my collection but I can't add any Fresco ones.

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Correct answer Srishti Bali

Hi @Jamie Haggerty

We apologize for the inconvenience. To better understand the issue and assist you, could you please provide a few more details?

Confirm the version of iOS and Fresco you are using.
Ensure both the app and operating system are up to date.
Try signing out from Creative Cloud and signing back in to see if that helps.

We're here to help and just need a bit more information.

Regards,

Srishti

Srishti Bali

Correct answer

Community Manager

Hi @Jamie Haggerty

We apologize for the inconvenience. To better understand the issue and assist you, could you please provide a few more details?

Confirm the version of iOS and Fresco you are using.
Ensure both the app and operating system are up to date.
Try signing out from Creative Cloud and signing back in to see if that helps.

We're here to help and just need a bit more information.

Regards,

Srishti

J

Jamie HaggertyAuthor

New Participant

Hello Srishti, Thanks for the reply. iOS is iPadOS 17.5.1 (21F90), Fresco version 5.7.0.
I just signed out and back in and it is now working again!
Cheers! Thanks for the sign out advise. I think that was helpful.

Jamie

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