Fresco on Mobile Studio Pro

Question

I have Wacom Mobile Studio Pro 16. I am not able to open Fresco - it says that GPU does not support D3D feature, level 12.1. I have the top of hardware available 3yrs ago. Does anyone experience anything like this?
I would appreciate any response
Thank you Daniela

Rohit Guglani · Accepted Answer

Hello Daniela,

We are able to reproduce the problem and are fixing the same for next release. Till that time can you check if this workaround fixes the issue you are facing:
1. Open the Nvidia Control Panel Application (Right click on Desktop and it would be in the menu)
2. Select Manage 3D settings
3. Under the Global Settings>Preferred graphics processor, choose the option "Auto Select"
4. Click Apply
5. Now launch Fresco

Let us know if this fixes the issue.

Thanks,

Rohit

RohitGuglani · Answer

Hello Daniela,

Thanks a lot for reaching out to us. Can you share the output of dxdiag of your system?

On your system:

Choose Start, type dxdiag in the Search text box, and then press Enter.
Note: If you receive the message "Do you want to allow DxDiag to check if your drivers are digitally signed?" click Yes.
In the DirectX Diagnostic Tool, select the Save All Information
Save the file on your PC and share it here

It will help us in debugging the issue you are currently facing.

Thanks a lot,

Rohit

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