Skip to main content
Amélia_Graphisme
Amélia_Graphisme
Participant
April 14, 2026
Question

Fresco plante à l'ouverture d'un fichier - Windows 11 - v.5.7.0

  • April 14, 2026
  • 1 reply
  • 21 views

Malgré la désinstallation et réinstallation, le problème ne change pas. 

Ce qui est bizarre c’est que ça marchait très bien avant (en 2024) et du jour au lendemain l’application s’est mise à planter lorsque je créer un nouveau document ou veux en ouvrir un ancien.

Toutes les autres appli adobe fonctionnent très bien.

 

Détails sur mon installation : ordinateur de 2023- fonctionne très bien. 

[  Windows 11. x64

16,0 Go- NVIDIA GeForce RTX 3070- 

GPU (8 Go) - Intel(R) UHD Graphics (128 Mo)

Stockage : 332 GB sur 477 GB utilisé ]

 

Merci d’avance pour votre aide, j’aimerais tellement pouvoir dessiné. 

PS : ça m’arrive de l’utiliser plutôt avec ma tablette Gaomon brancher en externe dessus mais je ne penses pas que ça change quoi que ce soit.

-----------------------------------------------------------------------------------------------------------------

English version : 
 

Subject: Adobe App Crashes on New/Open Document – Worked Fine Until Recently

Despite uninstalling and reinstalling, the issue persists.

The strange thing is that everything worked perfectly before (in 2024), and then suddenly, the app started crashing whenever I try to create a new document or open an existing one. All other Adobe apps are running smoothly.

System details:

  • PC: 2023 model, running well
  • OS: Windows 11 (x64)
  • RAM: 16GB
  • GPU: NVIDIA GeForce RTX 3070 (8GB) + Intel UHD Graphics (128MB)
  • Storage: 332GB used out of 477GB

I’d really appreciate any help—I miss being able to draw!

Note: I sometimes use the app with my external Gaomon tablet, but I don’t think that’s related.

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 20, 2026

    Hello ​@Amélia_Graphisme 

     

    I understand how frustrating it can be to experience crashes. Would you mind trying to update the OS(https://support.microsoft.com/en-us/windows/update-windows-3c5ae7fc-9fb6-9af1-1984-b5e0412c556a) to the latest version and checking if it helps? Also, try the following steps and share your observations:

    1. Go to Creative Cloud Desktop Application

    2. Press Ctrl+Alt+R

    3. It will show a dialog to Relaunch

    4. Click Continue and wait for 2-3 minutes

    5. Launch Fresco

     

    Also, kindly reinstall the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Fresco (https://www.amd.com/en/support/kb/faq/gpu-110) and check if it helps.

     

    Additionally, check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

     

    If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) so we can check it with the team.

     

    Looking forward to hearing from you.

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices