Skip to main content
Participant
September 14, 2024
Question

Fresco schaltet aus die Touch und Schreib Funktion in dem Windows Surface 6

  • September 14, 2024
  • 1 reply
  • 233 views

Whenever I use Adobe Fresco or Photoshop on my Surface Pro 6, after like 3 minutes of drawing it seemingly disables my ability to use the touch screen on my Windows . not just in Adobe, but for the entire Windows experience. I can not use my pen or sometimes even my finger to touch the screen untli i will Restart my Computer.

All drivers seem up to date, as is the app and Windows itself. All the other apps are working perfectly with the pen and touch.

It is making the Adobe  apps completely unusuable. And, after closing it, the only way to get touch functionality back for the rest of Windows is to restart the computer.

I recently bouhgt the Surface and was hoping to be able to use the Products from Adobe for drawing but it is a Nightmare!

Reainstaling the apps did not help…

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Community Manager
September 16, 2024

Hello @AleksandraVagabonda,

I am sorry to hear about your experience. Would you mind trying to update the OS(https://adobe.ly/3zoTTjx) and the Surface Firmware (https://adobe.ly/3MOtFKq) to the latest version and checking if it helps?

Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

Participant
September 17, 2024

I did everything, updated windows, reinstalled all creative cloud, installed all newes tribers... it still does not work.