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Participant
January 2, 2025
Question

Fresco Selection tool crash

  • January 2, 2025
  • 1 reply
  • 122 views

Fresco keeps crashing when using selection tools, multiple crash reports sent nothing fixed yet. Please help

1 reply

jane-e
Community Expert
Community Expert
January 2, 2025

@enochillustrator_4826 

I've moved your post from Using the Community to the Fresco forum.

Jane

Anubhav M
Community Manager
Community Manager
January 2, 2025

Hello @enochillustrator_4826,

I understand how frustrating it can be to encounter crashes in the middle of work. I was able to locate the Crash Dump you submitted and have forwarded it to the product team.

In the meantime would you mind trying to update the OS(https://adobe.ly/3PFFqV7) to check if it helps?
 

Additionally, check if all of your work is synced online (https://adobe.ly/40eJiCq). If yes, please try resetting Fresco (https://adobe.ly/3PrcXlr...) and share your observations.

 

Looking forward to hearing from you.

 

Anubhav