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K.Dragon
K.Dragon
Participant
March 2, 2021
Answered

Fresco send to Illustrator no longer works

  • March 2, 2021
  • 5 replies
  • 11077 views

I'm trying to see if I can send a vector drawing to Animate since it's a lot easier to draw on my Ipad.  The only way I see is to send it to Illustrator, then import from there.  Unfortunately, ever since the latest Big Sur update the 'send to Illustrator' option does nothing.  It says "document sent" in Fresco but absolutely nothing happens on my desktop. 

    This topic has been closed for replies.
    Correct answer Ko.Maruyama

    It doesn't really make sense, but try this:

    Log OUT of your desktop Creative Cloud app, then log back in to the app.

    When I upgraded to Catalina, it was something I did to get everything moving well.  I don't remember having to restart my computer, but at that stage, you're trying everything. I think it was just the logout/login that worked.

    I still haven't upgraded to Big Sur yet.  Lemme know how it's going otherwise. 🙂

    5 replies

    BrianJBrantner
    Adobe Employee
    BrianJBrantner
    Adobe Employee
    October 3, 2023

    This is due, I believe, to a bug in the Apple's notificaiton system that started showing up on older Macs in one of the Big Sur updates and continued into at least Mac OS Ventura 13.0.  The latest upgrade to MacOS Sonoma has fixed this issue on my old MacBookPro 2019.

    I was experiencing this same issue where I had to sign out and then back into Creative Cloud Desktop everytime on my old MacBook Pro 2019 running MacOS Ventura 13.0. Here is a screen grab my Mac's get info screen at that point:

     

    This weekend I upgraded that Mac to MacOS Sonoma, gave it about 20 minutes idle time to do whatever background updates an older Mac does after an upgrade, and then restarted it. Now sending a copy from Fresco to AI Desktop is working successfully and repeatedly! Here is the new get info screen for my old Mac that is now working:

     

    richardt29542559 - please try upgrading to Sonoma if your Mac supports it and let me know if that fixes the issue.

      R
      richardt29542559
      Known Participant
      October 4, 2023

      ok thanks I'll give it a go!

       

      BrianJBrantner
      Adobe Employee
      BrianJBrantner
      Adobe Employee
      October 4, 2023

      Let me know how it goes! My fingers are crossed.

      derekwatson
      Community Expert
      derekwatsonCommunity Expert
      Community Expert
      February 2, 2023

      I have started getting this too. Logout on Desktop works but I have to do it constantly. Logout of iPad doesn't work so obviously a desktop issue.

      Derek Watson
        Anshul_Saini
        Community Manager
        Anshul_SainiCommunity Manager
        Community Manager
        February 10, 2023

        Hi @derekwatson,

         

        We are sorry to hear that. Please ensure that Illustrator & Creative Cloud is updated & running on the desktop and both desktop & iPad on the same fast wifi for optimal performance. Also, please check that there is no network interference and that you are not using any VPN, Antivirus, or office network that blocks external links.

         

        If you are still experiencing the issue. Please send me a DM so we can further investigate the issue.

         

        Thanks,

        Anshul Saini

        derekwatson
        Community Expert
        derekwatsonCommunity Expert
        Community Expert
        February 13, 2023

        Hi

        Still having the issue. Can’t see why it would have started blocking as has worked since it was introduced. Sign out then back in works

        Derek


        Derek Watson
        Canalpath Creative Ltd

        Derek Watson
        RaidenW
        RaidenW
        Participant
        September 27, 2021

        You're not alone here.

         

        It was working fine for me until 2am this morning when switching to AI after export from FR, I now get a error message saying The file is not readable

         

        What gives?

         

        And layers that are vector aren't vector but have some sort of accidentally pixel brush layer within the layer. Grouping vector layers seems to default to a pixel grouped layer instead of vector. Why? As much as I do love the app, there's sopme serious changes needing to happen. One of which is the unnecessary masks that come with an exported file.

         

        Sooooo unnecessary....

        Ko.Maruyama
        Community Expert
        Ko.MaruyamaCommunity ExpertCorrect answer
        Community Expert
        March 3, 2021

        It doesn't really make sense, but try this:

        Log OUT of your desktop Creative Cloud app, then log back in to the app.

        When I upgraded to Catalina, it was something I did to get everything moving well.  I don't remember having to restart my computer, but at that stage, you're trying everything. I think it was just the logout/login that worked.

        I still haven't upgraded to Big Sur yet.  Lemme know how it's going otherwise. 🙂

          K.Dragon
          K.DragonAuthor
          Participant
          March 4, 2021

          I signed out and restarted my desktop just in case and it worked.  I guess I should have done that in the first place but didn't think it was necessary.  Thanks.

          Sjaani
          Community Expert
          SjaaniCommunity Expert
          Community Expert
          March 2, 2021

          This feature still works from iPad to Illustrator on Windows10.

          Have you tried opening Illustrator to see if the document is available? Rather than waiting to see if it will open automatically? I've had to do that in the past, which is why I ask.

            K.Dragon
            K.DragonAuthor
            Participant
            March 2, 2021

            Yes, I have.  It doesn't make a difference.

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