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chadh64331598
Participating Frequently
December 9, 2020
Question

Fresco "Send to Illustrator" not working

  • December 9, 2020
  • 1 reply
  • 4206 views

When I click on "Send to Illustrator", I get the document sent confirmation, but WHERE has it been sent? It doesn't show up in Illustrator. I can't find it on my desktop. It doesn't ask where should it be saved like the Publish a Pdf option does. I can get that to work, but I want the native file to be able to get the layers in Illustrator. Suggestions?

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    1 reply

    Rohit Guglani
    Adobe Employee
    Rohit Guglani
    Adobe Employee
    December 9, 2020

    Hello @chadh64331598 

     

    The document get sent to Illustrator Desktop(Windows/Mac) in which you should be signed in with the same Adobe ID you are using in Fresco on iPad. The document is not saved like PDF and is sent through cloud workflow.

     

    Once the sent file is opened in Illustrator you can save it to the native file. Are you working on Mac version or Windows version of Illustrator? Can you try once after rebooting your system?

     

    Thanks,

    Rohit

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    chadh64331598Author
    Participating Frequently
    December 9, 2020

    Mac version. AFAIK I am signed in on both, or neither program would work. I'll try restarting though.

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