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jacob_5703
Participant
Aug 29, 2024 2:09 AM UTC
Question

Fresco Shape Pack

I am trying to import the shape pack for content but the download isn't working and the bar wont go up, check attatched image. Can someone please help i need this for my class

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Aug 29, 2024 11:03 AM UTC

Hello @jacob_5703,

Sorry to hear about your experience. Would you mind checking if all of your work is synced online at the Cloud Documents portal (https://adobe.ly/4g5xWXm)? If yes, kindly try removing and reinstalling Fresco to check if it helps. Also, try connecting to different network connection and share your observations.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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