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Participant
Oct 31, 2022 4:17 AM UTC
Question

Fresco shapes - stuck in "adding in progress"

Hi - my Fresco shapes is stuck in "adding in progress" status for a few days now so was hoping someone can help me? Please see screenshot below, thanks! 

 

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7 replies

Participant
Jan 29, 2023 6:02 PM UTC

I'm having the same issues any idea why? 

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Anubhav M
Community Manager
Community Manager
Feb 1, 2023 2:31 PM UTC

Hello @Roy28159333gnks,

 

Sorry to hear about this experience. Would you mind sharing some more details, like the exact version of the OS/Fresco installed on your device, whether Fresco behaves this way when working on a different file/network, and a screen recording of the problem so we can investigate this further?

 

Looking forward to your response.

 

Thanks,

Anubhav

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Participant
Apr 10, 2024 1:39 PM UTC

We are having the same issue.  We are using it in a lab of 32 computers.  This is the only place it is being used.

Fresco V 5.50

Windows Version: 10 22H2

Problem exists weather logging in with an Administrator ID or Student ID.

Thanks!

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Sjaani
Community Expert
Community Expert
Oct 31, 2022 8:38 PM UTC

Have you uninstalled and reinstalled the app?

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Participant
Nov 2, 2022 2:44 AM UTC

yes and still stuck...

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Sjaani
Community Expert
Community Expert
Jan 30, 2023 12:04 AM UTC

I've just tried to add on my device and had no trouble adding to my iPad.

So the next question is what device are you using?

 

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