Skip to main content
This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Community Manager
April 13, 2023

Hello @Bewitched_Dolphin0D4C,

 

Would you mind confirming if Fresco also behaves this way with other files? If yes, kindly try the following steps and check if it helps:

1. Go to Creative Cloud Desktop Application
2. Press Ctrl+Alt+R
3. It will show a dialog to Relaunch
4. Click Continue and wait for 2-3 minutes
5. Launch Fresco

 

Also, kindly check if all of your work is synced online (https://assets.adobe.com/cloud-documents). If yes, please try resetting Fresco (https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-e90eefe4-d0a2-7c1b-d...) and share your observations.

 

If the issue persists, kindly share the logs by following the steps shared in this help article (https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html), so we can check it with the team.

 

Looking forward to your response.

 

Thanks,

Anubhav