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Participant
Mar 12, 2024 5:33 AM UTC
Answered

Fresco Stopped Allowing Me to Upload Photos

I started using Fresco in December and immediately enjoyed the resources the program provides. It's a whole lot better than the previous app I used, so that's why this problem confuses me. As of today, I tried to upload an image onto a blank canvas to draw, as I always do, and it wouldn't work. The app lets me view my photo library and select a photo, but when I press it, it does not upload.

 

I tried to delete the app and re-download it, but the problem was not fixed. I also tried to upload older images, as I thought it was because the image I originally tried to upload was new. Yet, it does not work. I changed permissions and tried again, but to no avail. It does the same thing when I try to upload an image onto a canvas I've already drawn on.

 

Anyone know what I should do?

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naturaldisasterCorrect answer
Participant
Mar 14, 2024 3:49 AM UTC

I have the 5.4.0. version installed, but the problem has seemed to fix itself. I left the app alone for a day or two after this post went live and the app is acting fine now.

6 replies

Participant
Jul 10, 2024 6:09 PM UTC

I'm on version 5.6.5 and ive started having the same issue. Im using an iPad Pro 5th gen 12.9 inch.

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Participant
Nov 7, 2024 9:32 PM UTC

Having the same issue as well. This is a new issue. Ive been using fresc since it came out and have never had this bug

ipad OS V 17.4.1

Model- ipad pro 12.9in 2nd gen

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Participant
Nov 29, 2024 2:29 AM UTC

Same, having this issue now and am unable to do my work. 

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Anubhav M
Community Manager
Community Manager
Mar 12, 2024 1:06 PM UTC

Hello @naturaldisaster,

Sorry to hear about your experience. Would you mind sharing more details, like the exact version of the OS/Fresco installed, your device model, and a screen recording of the problem, so we can investigate this further?

Looking forward to hearing from you.

Thanks,
Anubhav

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naturaldisasterAuthorCorrect answer
Participant
Mar 14, 2024 3:49 AM UTC

I have the 5.4.0. version installed, but the problem has seemed to fix itself. I left the app alone for a day or two after this post went live and the app is acting fine now.

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Community Expert
Mar 16, 2024 10:39 PM UTC

Glad to hear your issue was resolved. 

 

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