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Sarah25988084zdmp
Participant
September 6, 2022
Answered

Fresco Storage Issue

  • September 6, 2022
  • 2 replies
  • 280 views

We are using Fresco on iPads. We are getting an error saying we need 3gig of storage to run the app, but have 30 gigs available. 

This topic has been closed for replies.
Correct answer Anubhav M

Hello Sarah25988084zdmp,

 

Sorry to hear about this experience. As pointed out by Michael, the additional storage space is required on your iPad's internal storage and not the Creative Cloud Storage. Kindly try freeing up additional storage on your iPad and then relaunch Freso to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

2 replies

A
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 9, 2022

Hello Sarah25988084zdmp,

 

Sorry to hear about this experience. As pointed out by Michael, the additional storage space is required on your iPad's internal storage and not the Creative Cloud Storage. Kindly try freeing up additional storage on your iPad and then relaunch Freso to check if it helps.

 

Looking forward to your response.

 

Thanks,

Anubhav

Michael J. Hoffman
Community Expert
Michael J. HoffmanCommunity Expert
Community Expert
September 8, 2022

Can you confirm Fresco is seeing this by showing a screen snapshot from your Fresco App Settings? Go under "Account," and expand "Creative Cloud Storage" and "LocalStorage:"

 

 

Or, re-reading this, are you saying you cannot even start the app at all?

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