fresco won’t launch

Question

Hi I’m having issues with Fresco on iPad. Every time I open it it shows the saving symbol and won't load!

it has been doing this since yesterday, every once in a while i can access it and the drawings will open but then it crashes and when I open again it shows the saving label!

would love the help!

Anshul_Saini · Answer

Hi there,

Sorry about the trouble. Could you please share a few more details like:

The exact version of iPadOS & Fresco
Which iPad model is this?
When did this start happening? Are there any recent changes made to your iPad? For example, system/ app updates installed or any new app installed recently.
How much free space do you have in your Creative Cloud account & iPad?
Have you tried restarting the iPad or re-installing the app?
Have you tried using a different Internet connection?
Share the crash logs when it crashes next time:
1. Go to iPad Settings > Privacy > Analytics & Improvements > Analytics Data
2. Locate the log for your app. The log name starts with JetsamEvent_<DateTime>.
3. Select the log with the latest date & time.
4. Tap the Share icon and tap Save to Files.
5. Select Creative Cloud and Save.
6. Go to this website (https://assets.adobe.com/files) and share the download link here.

We will be looking forward to your response.

Regards,

Anshul Saini

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