Fresco won't open

Question

I followed all the advice I could find in past posts. I made sure everything on my computer was updated. I cleared off over 30GB of hard drive space. I restarted my computer and ran nothing else before trying to open Fresco. I uninstalled and reinstalled it (more than once). I have been trying to get fresco to work for 2 weeks not and nothing is working. I uninstalled several adobe products too just to clear up space. But every other Adobe product was running great.

What happens when I launch Fresco: it opens, and immediately starts to "loading documents"... after about 30 seconds of this dialog, it just goes away. No crash report, nothing.

My computer: HP Envy x360 Convertible 15-bq2xx

Processor: AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx 2.00GHz, x64-based processor

Ram: 8.00 GB

Windows 10 Home 21H1

I'm so frustrated, please help!

Sjaani · Answer

Have a look at the System Requirements, specifically the * next to AMD which has specific indications.

If you feel your system is over and above requirements I'd send an email (frescohelp at adobe dot com) to the developers directly. Include details of your system to help them identify what the issue might be.

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