Fresco won't open after several tries

Question

Hello!

I installed Adobe Fresco yesterday on my Windows computer. However, whenever I try to open it is says ''loading documents'' and then shuts down. There are no files to open, because I haven't worked with Fresco yet.

I've tried turning the computer off-and on, updating the and and deleting the app alltogether and reinstalling it, but nothing seems to do the trick.

Anshul_Saini · Accepted Answer

Hello @Joseephh @Byakko2033,

Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

Looking forward to hearing from you.

Best,

Anshul

#Marking it correct to highlight

Anubhav M · Answer

Hello @Joseephh, @Byakko2033,

We understand that encountering crashes while using Fresco can be frustrating. Our team is aware of the problems and is working to fix these in a future release. In the meantime, would you mind trying to install an earlier version of Fresco v4.0 using this link (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav

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