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Joseephh
Participant
June 19, 2023
Answered

Fresco won't open after several tries

  • June 19, 2023
  • 4 replies
  • 363 views

Hello!

 

I installed Adobe Fresco yesterday on my Windows computer. However, whenever I try to open it is says ''loading documents'' and then shuts down. There are no files to open, because I haven't worked with Fresco yet.

 

I've tried turning the computer off-and on, updating the and and deleting the app alltogether and reinstalling it, but nothing seems to do the trick. 

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hello @Joseephh @Byakko2033,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Best,

    Anshul

     

    #Marking it correct to highlight

    4 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    June 29, 2023

    Hello @Joseephh @Byakko2033,

     

    Thank you for your patience. Our team has recently released a newer version of Fresco 4.7 that may help solve the issues you're experiencing. Could you please try updating to the latest version and let us know if it improves your situation?

     

    Looking forward to hearing from you.

     

    Best,

    Anshul

     

    #Marking it correct to highlight

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 21, 2023

    Hello @Joseephh, @Byakko2033,

     

    We understand that encountering crashes while using Fresco can be frustrating. Our team is aware of the problems and is working to fix these in a future release. In the meantime, would you mind trying to install an earlier version of Fresco v4.0 using this link (https://ccmdls.adobe.com/AdobeESD/FRSC/4.0.0/win64/65329b20-2fb0-4131-a587-6df11b7f46e4/Adobe_Fresco...) and checking if it helps?

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

      Sjaani
      Community Expert
      SjaaniCommunity Expert
      Community Expert
      June 19, 2023

      There's a lot of us in the same position. Adobe has said they are working on it. Some have been offered a link to an earlier working version. Unfortunately if the recommended fixes floating around the forum haven't worked for you you'll have to wait for Adobe to get things sorted.

        Byakko2033
        Byakko2033
        Participant
        June 19, 2023

        SAME

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