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S
Sophia383455877rww
Participant
June 30, 2024
Question

Fresco老是闪退，把我画了一晚上的画弄没了，能不能帮我恢复一下？哭哭哭

  • June 30, 2024
  • 2 replies
  • 381 views

Fresco老是闪退，把我画了一晚上的画弄没了，能不能帮我恢复一下？哭哭哭

This topic has been closed for replies.

2 replies

Z
zq_4767
Participant
October 31, 2024

Can't agree more. Moreover, the deleted works can't be recovered. Whyyyyyy?

 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 8, 2024

Hello @zq_4767,

I'm sorry to hear about your experience. Would you mind checking if your work is still available online (https://adobe.ly/3O1mGhR) and reverting to an earlier version of the cloud document (https://adobe.ly/3O1mGyn) to see if it helps?

Looking forward to hearing from you.

Anubhav

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 9, 2024

Hello @Sophia383455877rww,

I'm sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, kindly share more details, like the OS/Fresco version, whether Fresco behaves this way when working with a particular file/feature and a screen recording of the problem, so we can investigate further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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