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jamesh88398508
Participant
Sep 9, 2021 7:42 AM UTC
Question

Graphics card not compatible error for new version of Fresco

I can't seem to upgrade to the current version of Fresco. I am running Windows 10 with 4 graphics cards, the latest being the NVIDIA RTX 2080. When I visit the Intel site it tells me the graphics drivers are up to date. Fresco 2.1.0 seems to be running fine. When I try to upgrade to 2.7.0 I get the error message that "Graphics card not compatible error for new version of Fresco". I cannot see a list of compatible / incompatible graphics cards anywhere so I don't know how to resolve this problem.

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2 replies

Sjaani
Community Expert
SjaaniCommunity Expert
Community Expert
Oct 22, 2021 3:07 AM UTC

If you feel your system meets the system requirements I would contact the Fresco team directly by email at frescohelp at adobe dot com to see if they can help solve your upgrading issues.

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Community Expert
DaveJCummingsCommunity Expert
Community Expert
Oct 22, 2021 4:38 PM UTC

Exactly.  I'm kind of lost when it comes to graphic cards. I always thought it just needs one, so seeing that he has 4, I'm like "whoa" But the help team in the email Sjanni supplied with help .

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