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Carleen38840895xrmd
Participant
July 27, 2024
Question

Help, all my drawings are gone

  • July 27, 2024
  • 1 reply
  • 143 views

I hadn't used Fresco in a while. When I went to use it, I had to sign in which I did no problem, and all my documents are gone. I thought maybe I had to pay for the cloud to access them, which I did, but still no documents. I feel sick over this...please help.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 29, 2024

Hello @Carleen38840895xrmd,

We understand that encountering technical issues can be frustrating. Your cloud storage is limited to 5 GB with the free, starter plan. Would you mind checking if you might have used a different account to save your work by signing out and signing in with a different email address or using the social sign-in options (Facebook/Google/etc.) to check if it helps? Also, kindly check if your work is available online at the Cloud Documents portal (https://adobe.ly/3SQ5YVF).


Looking forward to hearing from you.

 

Thanks,

Anubhav

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