help with pc power failure and fresco

Question

Hi, my PC crashed and now fresco doesnt seem to open. what should I do to get back to my work?

Anshul_Saini · Answer

Hi there,

Sorry about the crashing! I know that's really frustrating. Could you please share a few more details like:

Device & Model no.
GPU installed on your device & its series/model no.
Share Logs from your system by following the steps outlined here: https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html
Share the DxDiag file from your system. Steps are shared here (https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228d...).

Also, you may try these steps:

1. Go to Creative Cloud Desktop Application

2. Press Ctrl+Alt+R

3. It will show a dialog to Relaunch

4. Click Continue and wait for 2-3 minutes

5. Launch Fresco

This information will help us troubleshoot the issue and assist you accordingly.

Regards,

Anshul Saini

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