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Participant
May 8, 2020
Question

HP Spectre x360 updated to latest drivers but still says not compatible

  • May 8, 2020
  • 2 replies
  • 2164 views

I've been through the forums and updated my spectre 360 and even though everything says my system drivers are up to date (HP, Intel and NVIDIA) I am still getting the not compatible message. 

 

I'm running tablet mode and all windows updates done too. 

 

Info from dxdiag below, can someone help me as I'm really keen to use the product and getting increasingly frustrated at this not working. 

 

Operating System: Windows 10 Home 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Spectre x360 Convertible 15-df1xxx
BIOS: F.20 (type: UEFI)
Processor: Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz (12 CPUs), ~2.6GHz
Memory: 16384MB RAM
Available OS Memory: 16090MB RAM
Page File: 8508MB used, 10013MB available
Windows Dir: C:\windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 192 DPI (200 percent)
System DPI Setting: 240 DPI (250 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Supported
DirectX Database Version: 1.1.4
DxDiag Version: 10.00.18362.0387 64bit Unicode

 

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2 replies

Michael J. Hoffman
Community Expert
Community Expert
May 13, 2020

The system requirements for Fresco pretty specifically state that the HP Spectre x360 Convertible-15eb is supported. Your system information above shows that you have a -15df. I don't know the HP notebooks well enough to know the difference, but if the System Requirements are that specific, there must be a reason.

Participant
June 7, 2020

I also have the same problem. It's a year/model thing. The EB is a 2020 release while the DF is a 2019 release. I hope they open it up to more models. That's just a one year difference is models

Participant
May 9, 2020

I am having the same problem. I have HP Spectre x360. I really want to use this product. Please help.