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brettclements
Participating Frequently
Jun 13, 2023 11:05 AM UTC
Answered

Hundreds Of Files Go Missing

I have been using Fresco for years. I draw every night. I moved to Fresco from ProCreate because of vector. I've been working on an animated series and have been exporting ZIP files of PNGs once I finish a plate. Then I animate in Photoshop. So I have media date-stamped, proving I have created it. Recently, I have noticed hundreds of my files have vanished. In checking Files, there is one or two drawings from, say, a month when there should have been 20.  I have written to Adobe on this issue before. And I get stonewalled. I often alternate between two iPads but this shouldn't be the problem. I've plenty of storage and pay a fairly hefty fee per month to use Lightroom, Photoshop and Fresco. I think there's a serious flaw in Adobe's cloud.

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Anubhav M
Anubhav MCorrect answer
Community Manager
Jun 14, 2023 4:57 PM UTC

Hello @brettclements,

 

We understand that losing important work in Fresco can be very frustrating. Would you mind trying to log out and log back in using Social (Apple/Facebook) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
Jun 14, 2023 4:57 PM UTC

Hello @brettclements,

 

We understand that losing important work in Fresco can be very frustrating. Would you mind trying to log out and log back in using Social (Apple/Facebook) and checking if it helps?

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

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brettclements
Participating Frequently
Jun 14, 2023 7:41 PM UTC

All back. Thank YOU. I'd lost faith in ADOBE Fresco for a minute but you've restored it. 

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