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KANYAWARAT32066056iecq
Participant
September 4, 2023
Question

I can't access to Fresco - Access Denied

  • September 4, 2023
  • 1 reply
  • 608 views

Dear Adobe team,

 

Today I downloaded Adobe Fresco by my school account on my PC when the download was done I opened the program and it showed 'Access Denied - You do not have access to this service. Contact your IT administrator to gain access.' 

 

I've tried all of this

1. Sign out and Log in my account and log in to https://assets.adobe.com/cloud-documents

2. Restart my PC

3. Also connect to the school VPN

 

PS.1 I downloaded it from the Creative Cloud directly.

PS.2 Other programs still work without VPN (Photoshop, Illustrator, Substance Painter, Premier Pro. Media Encoder, Lightroom)

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 7, 2023

Hello @KANYAWARAT32066056iecq,

 

We understand how frustrating it can be to not be able to access Fresco using your School Account. For help with this, kindly contact your school's Adobe Admin to contact our enterprise support from the Admin Console (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html).

 

Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

 

Thanks,

Anubhav

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